These Terms and Conditions set out the basis on which Man With Van Catford provides moving, loading, delivery, and related transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before placing an order for a man with a van Catford service or any similar moving arrangement.

These terms apply to domestic and commercial jobs, including single-item transport, small removals, furniture delivery, collection services, and other light haulage tasks agreed in advance. They are intended to be clear and fair, while reflecting standard UK service practice. References to “we”, “us”, and “our” mean the service provider. References to “you” and “your” mean the customer, client, or person booking the service.

Unless we agree otherwise in writing, these terms apply to all bookings made through telephone, email, online enquiry, or any other accepted booking method. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining sections will continue to apply in full. Nothing in these terms affects your statutory rights as a consumer where applicable.

Booking process
Bookings are accepted subject to vehicle availability, crew availability, job details, and confirmation of the service scope. A quote may be based on the information you provide, including item list, access conditions, floor level, parking restrictions, distance, and any special handling needs. If the information changes after booking, we may revise the quote, the estimated time, or the service plan.

To secure a booking, you may be asked to confirm the date, pick-up point, delivery point, service description, and any optional requirements. A booking is only confirmed when we have accepted the job and, where requested, received a deposit or written confirmation. The man and van Catford service is arranged on the assumption that the customer has disclosed all relevant information honestly and accurately.

We reserve the right to refuse or cancel a booking where the job is unsafe, unlawful, impractical, outside our service scope, or materially different from the description originally supplied. If access is restricted, items are oversized, or the job requires additional labour, specialist equipment, or waiting time, extra charges may apply. Any significant change to the original booking must be agreed before work continues.

Payments and charges
All prices are quoted in British pounds sterling unless stated otherwise. Quotes may be fixed-price or time-based, depending on the nature of the work. Unless expressly agreed, quotes do not include parking penalties, congestion fees, tolls, storage costs, disposal charges, or third-party fees. These may be added if incurred during the service and if they are necessary for completion of the job.

Payment terms will be set out at the time of booking or on the invoice. Payment may be required in full before the job begins, on completion, or in stages for longer or more complex works. We may accept bank transfer, card payment, or another agreed method. If a customer delays payment, we reserve the right to withhold delivery, suspend further work, or recover overdue sums through the usual legal process.

For time-based bookings, time starts when the crew arrives at the agreed location and is ready to begin work, and ends when the job is completed or the vehicle and crew are released. Reasonable waiting time caused by customer delay, lack of access, missing keys, inaccurate addresses, or incomplete preparation may be charged as working time. Additional charges may also apply for heavy lifting, dismantling, assembly, wrapping, or carrying items over unusual distances.

Cancellations, rescheduling, and customer delay
If you need to cancel or reschedule, you should notify us as soon as possible. The amount payable on cancellation may depend on how much notice is given and whether costs have already been incurred. For example, we may retain a deposit or charge a reasonable cancellation fee where we have reserved vehicle time, labour, or associated resources for your job.

If you cancel at short notice, fail to be present, provide incorrect access details, or are not ready for the agreed collection or delivery time, the booking may be treated as cancelled by you. In such cases, we may charge for wasted travel, waiting time, and any costs already incurred. A new booking date may be offered, but this is subject to availability and may require a revised quotation.

If we must reschedule due to breakdown, severe weather, road closures, illness, or another event beyond our reasonable control, we will aim to notify you promptly and arrange an alternative date or time. We are not liable for inconvenience caused by events outside our control, provided we act reasonably and communicate the change in good faith. Any cancellation rights under consumer law remain unaffected where they legally apply.

Liability and responsibility

We will take reasonable care when handling, loading, transporting, and unloading your items. However, you are responsible for ensuring that goods are properly packed, labelled, and suitable for transport unless we have expressly agreed to pack or prepare them. Fragile, high-value, or sentimental items should be declared before the job begins so that appropriate precautions can be discussed.

We are not responsible for damage resulting from inadequate packing, hidden defects, structural weakness, existing wear and tear, overloading, or inaccurate instructions. Where items are dismantled, reassembled, or carried through tight access, minor marks or scuffs may occur despite reasonable care. To the maximum extent permitted by law, our liability is limited to direct loss caused by our negligence and does not include indirect loss, loss of profit, or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If you believe an item has been damaged during the service, you must notify us within a reasonable time and provide supporting details, including photographs where possible. Claims may be reduced where the customer has contributed to the loss.

Access, preparation, and customer obligations

You must ensure that the collection and delivery locations are accessible, safe, and ready for the service at the agreed time. This includes arranging parking where required, providing any necessary permits if agreed as your responsibility, securing lift access where applicable, and making sure the path of movement is clear. The man with van Catford service depends on timely cooperation from the customer to avoid delays and extra costs.

Unless otherwise agreed, you are responsible for confirming that all items to be moved are correctly identified and that no prohibited, hazardous, or unlawful goods are included in the load. We may refuse to carry items that are dangerous, contaminated, illegal, excessively heavy for the agreed service, or likely to cause damage to property, the vehicle, or other goods. If such items are discovered after loading begins, we may stop the job immediately.

You must tell us in advance about stairs, long carries, restricted entrances, lift outages, parking limitations, low ceilings, narrow hallways, or any other condition that may affect the work. If the actual circumstances differ significantly from what was described, we may revise the quote or make the booking subject to additional labour charges. Repeated failure to disclose relevant information may result in cancellation without refund of any costs already incurred.

Waste regulations and prohibited disposal

Where our service includes the removal or transport of waste, rubbish, unwanted furniture, or similar materials, all activities must comply with applicable UK waste regulations. We will only handle waste that has been agreed in advance and that can lawfully be transported and disposed of through proper channels. You must not ask us to dispose of items illegally, leave waste on public land, or place us in breach of environmental law.

The customer is responsible for declaring the nature of any waste before collection, including whether it contains electrical items, mattresses, mixed household waste, paint, chemicals, plasterboard, or other regulated materials. Certain waste streams may require special handling, extra paperwork, or disposal at approved facilities. Additional charges may apply where lawful disposal costs, gate fees, or specialist treatment are necessary.

We may refuse to collect waste that is not properly described, is suspected to be hazardous, or cannot be lawfully taken under the agreed service. The customer confirms that any waste handed over is owned by them or that they are authorised to arrange its removal. If fly-tipping, illegal dumping, or incorrect waste declarations are discovered, we may report the matter to the appropriate authorities and terminate the service immediately.

Service standards and limitations

We aim to provide a professional and efficient van man Catford service, but estimated arrival times are approximate unless a fixed appointment has been explicitly agreed. Delays may occur due to traffic, loading difficulties, weather, or earlier jobs overrunning. We will normally keep you informed where possible, but arrival windows are not guaranteed unless stated in writing.

Our crews may decline to move an item if they believe it would be unsafe, likely to cause injury, likely to damage property, or beyond the agreed scope of work. We may also pause work if conditions become unsafe, if equipment is unsuitable, or if the customer requests a task that differs substantially from the original booking. In such situations, any completed work remains chargeable.

We may use subcontractors or additional staff to fulfil a booking where needed, provided the service standard remains reasonable and the customer is not materially disadvantaged. Any such assistance will be subject to these Terms and Conditions unless we state otherwise. We do not guarantee any particular vehicle type unless it has been specifically agreed before the job starts.

Insurance, loss, and claims

Where appropriate, we maintain insurance cover relevant to the nature of the work. However, insurance does not replace the customer’s duty to pack items properly, disclose risks, and ensure that goods are suitable for transport. You should consider whether your own home, contents, or business insurance provides additional cover for your belongings during transit.

If a claim arises, we may ask for evidence of value, proof of ownership, photographs, and details of the incident. Any claim must be limited to the item affected and must reflect depreciation, repair cost, or reasonable replacement value where applicable. We are not responsible for pre-existing damage, hidden defects, or damage caused by third parties not under our control.

Where a delay, failed delivery, or missed connection occurs due to circumstances within our reasonable control, our liability will be limited to the amount paid for the affected portion of the service, except where the law requires otherwise. Customers should take reasonable steps to protect themselves against consequential loss by planning bookings with suitable time margins.

General legal terms and governing law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections of your local jurisdiction may still apply where required by law, but the interpretation of the contract will normally follow the governing law stated here. Any dispute shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

If we do not immediately enforce a right under these terms, that does not mean we have waived it. Any waiver must be made in writing. Headings are included for convenience only and do not affect interpretation. If a court decides that part of these terms is invalid or unenforceable, that part will be severed and the remaining terms will continue in effect.

These terms may be updated from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of your booking will generally apply to that booking unless a change is required by law or is otherwise agreed between the parties. By proceeding with a booking for Man With Van Catford, you confirm that you have read, understood, and accepted these conditions.